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I got my CS-400 as a gift and used it 2-3 times with great success late last fall. It started easily, ran fairly smooth (a little rough, but I thought it was still being broken in). When I went to start it this spring, I downed 3 trees and was getting ready to cut one up when it stalled and would not restart. The engine was seized and would not move.
I called Echo which said to take it to a service center, which is conveniently located near my home where they took it apart and photographed parts to send to Echo.
The result: Apparently, the gas I used was too old and no longer had the recommended 89 octane. I'm not sure how they knew that, but Echo will not cover the repair. They claim they can tell how it failed by the scoring marks in the cylinder walls, and are essentially saying it's my fault. I'm still arguing my case, but I don't know what recourse I have. I have used the same gas in my Stihl trimmer and Crafstman blower (both 10 years old) with zero problems, so I think the Echo saw had some sort of defect to start with.
I may as well throw the saw away and get a new one, since repairs are over $300 (200 parts,100 labor).
After reading through the warranty details, they basically cover nothing with their 5 year warranty. There is an exception for nearly every condition, including a seized engine.
Needless to say, unless I can get them to cover the repair, I will not end-up with an Echo again.
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