Average Reviews:
(More customer reviews)This product came damaged. The damage was beyond the small damage on the outer packing. It turned out that it had clearly gone through some major accident because the blower casing was actually distorted so much that part of it was interfering with a rotating part. Later I found that the exhaust recirculation duct was also broken, preventing the product from working.
I have four comments: One is about Amazon. They returned the money and told me to keep the machine. I rate their customer service tops. The rating above has nothing to do with Amazon's service: I continue to rate them FIVE STAR after many years of experience.
The second is about the local Service Shop of this company on Buford Highway in Doraville, Atlanta GA. They flat-out refused to help diagnose why a brand-new machine was not working, and told me that Yard Machines would not cover the repair under Warranty. They deserve a 2-star because they were perhaps honest in their assessment of Yard Machines.
The third is about Yard Machines: They need to fire their Packaging and Shipping VPs. There is no way that this product should have left the factory in such incompetent packaging, and there is no way that they should have delivered it to me in such a seriously damaged condition. Note: this was NOT damage from a casual drop by someone who lifted it, it MUST have been in a serious accident.
Others have also complained about the poor quality of packaging. That is an understatement. For this YardMAchines deserves a Zero Star.
The last is about the machine itself. When I finally got it repaired by a competent engineer (myself) it works fine. Thank you, Amazon, and yes, I blew the savings buying a lot of other stuff like Russian Hats from Amazon.
So that's what earned the third star.
Click Here to see more reviews about: Yard Machines 21A-240M000 158cc 4-Cycle Briggs & Stratton 500 Series Gas-Powered Front Tine Garden Tiller with Adjustable Tilling Width
Yard Machines, Front Tine Tiller, 158cc Briggs & Stratton 500 Series Engine, 5.00 FTLB Torque, Adjustable Loop & Bail Handle Design With Handle Mounted Tine Engagement, 12' Self Sharpening Heat Treated Tines, 20' Tine Shield, Adjustable Tilling Widths From 13' to 22' to 24', Adjustable Bar Depth, Permanently Sealed Maintenance Free Chain Case, 5' Wheels, Fully Assembled, With Oil Included In Carton, Compact Design For Easy Storage, 2 Year Limited Warranty, Not Available For Sale In California.
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